If the app doesnot run, try deleting the app and re-installing it.

If none of the above solve the problem, call our customer helpline .

Try the following to see if the activity trackerturns on:

1. Press the push-button on the activity tracker for 2seconds or longer to see if it turns on.
2. Fully charge the activity tracker, and then pressand hold the push-button on the activity tracker again to see if it turns on.

If none of the above solve the problem, call our customer helpline .

Try the following to see if the LED lights up:

1. Follow the procedure to restart the activity tracker and see if the LED lights up.
2. Fully charge the activity tracker, and then press and hold the push-button on the activity tracker to see if the LED lights up.

If none of the above solve the problem, call our customer helpline .

Try the following to see if the LED lights up:

1. Follow the procedure to restart the activity tracker and see if the LED lights up.
2. Fully charge the activity tracker, and then press and hold the push-button on the activity tracker to see if the LED lights up.

If none of the above solve the problem, call our customer helpline .

Try the following:

1. On your smartphone, check that Bluetooth is turned on.
2. Check the OS version.
3. Follow the restart procedure for both your smartphone and the activity tracker, and pair them again.

If none of the above solve the problem, call our customer helpline.

 Try the following to see if the LED lights up properly:

1. Check that the activity tracker is properly attached to the charging attachment.
2. Check that the charging terminals on the activity tracker and charging attachment are clean. If they are dirty, use something relatively soft such as a toothpick or cotton bud to remove the dirt without damaging the terminal.

If none of the above solve the problem, call our customer helpline.

Ifthis does not improve battery life, call our customer helpline. 

Try the following to see if the activity tracker will communicate with your smartphone:

1. On your smartphone,check that Bluetooth is turned on. Turn it on if it is turned off.
2. Move the activity tracker and smartphone closer together when communicating.
3. Make sure there are no objects (especially metallic objects) between the activity tracker and your smartphone.
4. Check that you are not near a microwave or an object that emits radio waves such as a radio transceiver. If you are, move away from these objects and try communicating again.
5. Check that you are not near any wireless LAN devices. If you are, move away from them and try communicating again.
6. Check that you are not near any broadcasting stations or any other facilities that use radio waves. If you are, move away from them and try communicating again.
7. Restart the smartphone and activity tracker and try communicating again.
8. Unpair the devices,restart them and try communicating again. (Android devices only)

If none of the above  solve the problem, call our customer helpline.

Stop using the activity tracker immediately and call our customer helpline  .